FREQUENTLY ASKED QUESTIONS
WHY CHOOSE RAMSAY'S CLEANING CO.?
Ramsay's Cleaning Co. is a locally owned and operated house cleaning business. We take pride in meeting clients face to face in order to have the best relationship with our clients, and provide you with a personalized experience.
House cleaning can be exhausting and tends to be neglected in our busy lives. We know you love a spotless home, but you may not have the time or energy to keep things as clean as you'd like. Hiring a local cleaner is a great way to tidy your home with minimal effort. You can count on quality cleaning at an affordable price every time. Let us take care of the mess while you sit back and relax.
DO YOU OFFER A GUARANTEE?
Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!
DO YOU OFFER FREE ESTIMATES?
We offer in home estimates as well as virtual estimates. All estimates are free and hold no obligation. In order to give an accurate house cleaning estimate we will need to know what type of service, how many square feet we will be cleaning, and the current condition of the home.
WHAT CAN I EXPECT DURING AN IN-HOME ESTIMATE?
Our in home estimates are easy, free and usually take up to 30 mins. First, we like to see the space and areas that need our attention. Then we will go over the service agreement and scope of work. During this time you can ask questions and give us some background on your service needs. It's always a great idea to have a list of areas you would like cleaned as well as any other specific information you have for us ready, and we will go over that during our visit. After, you will receive a document outlining services, and then you will receive a formal estimate via email. Once you accept the estimate and service agreement you will be scheduled!
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Cash, Check, Square, or Venmo. A check is used by leaving it with us or leaving it on your kitchen table to be picked up.
Payment is due the day of service.
*A small service fee applies to all online transactions
ARE THERE ANY SERVICES YOU DON'T OFFER?
While we offer a wide range of home cleaning services, we will not resurface/wax/refinish floors, put away dishes, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. We can also not clean exterior windows, mold, bio hazards, pet waste and insect or rodent problems.
IS RAMSAY'S CLEANING CO. INSURED?
Yes, we are insured.
To obtain proof of insurance, you can email us at ramsayscleaningco@gmail.com and we'll send you our current documentation.
DO I NEED A DEEP CLEAN?
We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. A deep clean is like a total home reset to get you back on track. You can find more information about our Deep Clean on our Services page.
DO I HAVE TO DO ANYTHING TO PREPARE FOR MY CLEANING SERVICE?
Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.
Make your home accessible. A key or entry code that is accessible to the cleaning person(s) is usually the best method.
Turn off alarm system.
Put pets away
Leave sinks empty
Have your home picked up and ready to be cleaned to avoid additional charges. Try to tidy clutter in order to have maximum cleaning area.
Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
Let us know how we are doing. Submit your comments online on Facebook and Google. We appreciate your feedback and use it to help improve our services!
WHAT IS YOUR CANCELLATION POLICY?
We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours notice. There is a $50.00 fee for same day cancellations.
DO YOU OFFER HOURLY SERVICE?
In some instances it may make sense to do an hourly service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.
WHAT ARE YOUR RATES?
Our pricing is completely individualized as are the services we can provide. Our years of experience have helped us learn that every home is as unique as the people living there. We base our per service pricing on many factors, including the number of family members, the presence of pets, clutter, your lifestyle, decor and furnishings and the frequency of service. That is why we consult with you in your home or via zoom prior to providing service, take detailed notes during a consultation and complete a detailed client task list that documents exactly what you require each service and the per service price agreed to during our initial consultation. The task list then becomes a part of your permanent client file. Home cleanings will range in price depending on the home’s size. Houses or apartments under 1,000 SQFT with only a basic cleaning service start as low $149.80, while large homes or homes requiring more cleaning services could cost more depending on frequency and scope of work.
CAN I JUST GET A BALLPARK FIGURE OF HOW MUCH IT WILL COST TO CLEAN MY HOME?
Based on the information you provide, we will provide a “ballpark” quote for services over the phone or in response to an internet inquiry using the square footage and other individual factors. However, these estimates are just that; estimates. Initial cleaning usually takes longer and is more detailed, thus the appointment can go over the expected agreed upon amount due to unforeseen tasks. Once you're on an established maintenance schedule, your rate says the same with the option to add additional services such as oven, refrigerator or dishwasher cleaning at your own schedule.
WHAT DOES POST CONSTRUCTION CLEANING INCLUDE?
1. Rough Clean
A rough clean occurs onsite, just prior to the construction work being finished. Not all construction sites will require a rough clean, but most do, to some degree. Once the construction is complete, workers remove the trash, debris and any hazardous materials left onsite.
Before the new floors are installed, the cleaners might clean the plywood or concrete floors to ensure the final installation is spotless and secure. Scrubbing the walls, sweeping, dusting, washing interior windows, and preparing surfaces are also integral to the rough clean process.
2. Final Interior Clean
After the installation is complete, more thorough cleaning takes place. The final interior cleanup will vary, depending on the type of room to be cleaned. Kitchens and bathrooms featuring cabinetry, countertops, fixtures, and appliances will require a specialized approach.
The final interior clean involves cleaning walls and ceilings to remove dust, scuff marks, and smudges. The floors are dusted and mopped, and carpeting is vacuumed. The light fixtures and vents also undergo cleaning. Once the windows, including tracks and frames, are cleaned, all trash bags are removed.
3. Exterior Clean
If the construction work was primarily done inside, an exterior clean may be unnecessary. An exterior clean is usually required in the event of large renovations or new builds. This phase prepares the home for landscaping work and paving projects, which enhance the property’s curb appeal.
Nails and debris scattered around the home are removed. Exterior windows and doors are washed. Sweeping around the doors to remove dust particles also occurs. Workers might power wash the driveway and other paved surfaces. All exterior lights are dusted and trash is removed.
*We do not haul away garbage, however we will bag it and place all debris in a designated area or provided dumpster.
WHAT IS THE DIFFERENCE BETWEEN A DEEP CLEAN AND MAINTENANCE CLEANING?
Routine Cleaning Services include:
Kitchen: Sinks and faucets cleaned, microwave interior and exterior, counter and backsplashes wiped down, small appliances wiped down, floors swept or vacuumed and mopped, available surfaces wiped, baseboards dusted, reachable vents dusted, and trash taken out (upon request)
Bedrooms: Visible surfaces wiped and dusted, mirrors cleaned, baseboards dusted, reachable vents dusted, floors vacuumed, trashed emptied (upon request)
Living room Areas: Furniture and visible surfaces dusted, floors swept and mopped or vacuumed, reachable vents dusted, trash emptied (upon request)
Bathrooms: Showers and bathtubs cleaned, toilets cleaned, sinks, faucets and fixtures cleaned, available surfaces wiped, mirrors cleaned, floors swept and mopped or vacuumed, baseboards dusted, reachable vents dusted, trash emptied (upon request)
Notes on Garbage Services: Services include gathering garbage from all receptacles (excluding office garbage unless otherwise requested) and taking them to the recycling or garbage bins on our way out. Materials must already be sorted and broken down.
Deep Cleaning Services include the above service as well as:
Kitchen: The interior of cabinets and the available surfaces of concealed shelves, windows inside cleaned, window sills and window tracks cleaned, switchplates wiped, door handles cleaned, reachable light fixtures cleaned/dusted, clean garbage cans, reachable cobwebs removed.
Bedroom and Other Living Areas:Windows inside cleaned, window sills and window tracks cleaned, switchplates wiped down, door handles cleaned, reachable light fixtures and vents dusted, reachable cobwebs removed, cleaning under bed and furniture (as long as it does not need to be moved), dust ceiling fan blades, and a deeper dusting geared more toward individual items
Interior windows **Note: Windows can only be cleaned within reach. You can provide a 2-step ladder to extend that reach, but any ladder taller than that we cannot use for safety reasons. Any parts of a window higher than the cleaner’s reach cannot be cleaned for safety reasons.
Blinds are a separate cleaning add-on. Curtains cannot be cleaned as we do not have the equipment for it.**
Bathrooms: Showers and bathtubs cleaned with special attention to stain treatment and grout scrubbing, individual items cleaned (for example: toothbrush holders or soap trays), windows inside cleaned, window sills and window tracks cleaned, switchplates wiped down, doors handles cleaned, reachable light fixtures and vents dusted, reachable cobwebs removed.